Subject: Re: Late C&C // 8396576182
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 27 Aug 2020 05:58:43 -0700 (MST)

Hi Team, 

With reference to order number 8396576182, the order was placed on 9th Aug and till now the order status is ready to be shipped. The agent has already contacted the warehouse but we didn't receive any update from them. 

We request you to look into this matter and assist us with the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 27 August, 2020 15:31:38 
Subject: Late C&C // 8396576182 

Hi Team, 

Problem Statement: What is the issue (Late Shipping) C&C. 

Order Date : Aug 9, 2020 

Order ID: 8396576182 

Tracking ID: 839657618230999991 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 9 Aug and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 

Customer is chasing us for his/her order so we request you to expedite the delivery date. 

Regards, 
Algaily