Subject: Fwd: Arabic Language Test - Abdulsaboor Jawid
From: HR Livesalesman <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 27 Aug 2020 05:49:56 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 27 Aug, 2020, at 18:12, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Abdulsaboor Jawid / (0091) 9560793758 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I apologize for the inconvenience caused in this issue due to address mistake from our side. We will quickly deliver you the another pizza hot and fresh. I hope you will understand the problem. Is there anything else to make your day better? 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am Abdulsaboor Jawid from Saudi Arabia but I belong to Afghanistan. 
I have done BCA from chandigarh university. 
I am passionate about my work. Because I love what I do, I have a steady source of motivation that drives me to do my best. 
I am ambitious and driven. I thrive on challenge and constantly set goals for myself, so I have something to strive towards. I’m not comfortable with settling, and I’m always looking for an opportunity to do better and achieve greatness. 
I am an excellent communicator. I pride myself on making sure people have the right information because it drives better results. Most business issues stem from poor communication, so I feel a responsibility to keep everyone on the same page. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	هنا لنوضح الفرق بين خدمة عملاء جيدة و خدمة عملاء متميزة او عظيمة 
ارضاء العميل وتلبية احتياجاته والتجاوب معه بطريقة ترضيه وتسعده 
الهدف من خدمة عملاء متميزة هو جذب العميل وكسب رضاه بالثقة والاخلاص في اكمال وتلبية طلباته تكون نتيجة من توسع وازدياد العملاء . 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	١- لدي الثقة في النفس والقدرة على حل المشاكل. 
٢- سهولة ايصال المعلومات والتواصل مع العملاء. 
٣- العمل تحت الضغوط والتحمل. 
٤- انا شخص ايجابي ومجتهد. 
٥- يمكنني التحدث بعدة لغات العربية، الانجليزية، الهندية، الفارسية. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	اليوم سوف نتحدث عن احد اجمل المدن التي زرتها ولا زلت اتمنى زيارتها . 
مكة المكرمة هي مدينة مقدسة لدى المسلمين، بها المسجد الحرام، والكعبة التي تعد قبلة المسلمين في صلاتهم. 
مكة المكرمة احدى المدن التي تقع في المملكة العربية السعودية . من ابرز معالمها الا وهي الاماكن المقدسة مثل عرفة و مزدلفة و منى والتي يقصدها الحجاج اثناء اداء فريضة الحج ، مدينة جميلة وبها الطمأنينة والراحة وشعبها شعب لطيف جدا ، اضافة اذا اردت زيارتها يجب ان تكون مسلم كما هو الحال ب المدينة المنورة . 
متشوق جدا لزيارة هذه المدينة مرة اخرى باذن الله . 
شكرا.