Subject: Re: Account debited - No transaction showing in the Hybris - Ticket ID 1377962
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 27 Aug 2020 05:40:41 -0700 (MST)

Hi Malik, 

Can you please assist us in the below case on urgent basis. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, 27 August, 2020 16:19:07 
Subject: Fwd: Account debited - No transaction showing in the Hybris - Ticket ID 1377962 

Dear Team 

Kindly do the follow up for this. 

Regards, 
Nikhil. 

From: "Apoorv Joshi" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 21 August, 2020 15:32:43 
Subject: Re: Account debited - No transaction showing in the Hybris - Ticket ID 1377962 

Hi Malik, 

Kindly advise if there is any update regarding the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, August 15, 2020 12:07:54 AM 
Subject: Re: Account debited - No transaction showing in the Hybris - Ticket ID 1377962 

Hi Malik, 

Kindly assist us on below case. as the customer is complaining that her account was debited under reference no ( 021310022865 ) but the transaction failed. We are unable to see any order placed/rejected. Please find attached screenshot for your reference. 

Customer Email: [email-masked] 

Regards, 
Fauzan