Subject: Re: Refund Not Processed//6212062938
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Ali Atef <[email-masked]>
Date: Thu, 27 Aug 2020 05:36:27 -0700 (MST)

Hi Team, 

With reference to the order number 6212062938, the customer raised a return request for 9 items and as per the return tracking number 46070726391 the item has been already delivered to our warehouse on 18th Aug. However, till now the refund has not processed yet and the customer is constantly chasing us for his refund. 

The agent has also contacted the conloc team but we didn't received any update from them. We request you to kindly look into this case and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 27 August, 2020 17:01:19 
Subject: Refund Not Processed 

Problem Statement: Refund Not Processed 

Order Date: Jul 28, 2020 
Order number: 6212062938 
Return Tracking ID: 46070726391 
Pickup reference : H098EFD 
RMA: 24028178 
Total Price of the return items : SAR 827 

Assistance Required: Need Approval for refund 

Issue Description: The Customer created a return request on 
8/7/20 but when I track the shipment by the following tracking ID (46070726391) so it is Delivered DLVD 

Case History: The customer reached out to us on Aug 18, 2020, for the follow up for the refund. 

Customer's History: The customer has placed his 4th order with us. 

Thanks & Regards, 
Abdulqader