Subject: RE: Missing Item(6483069076)
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 27 Aug 2020 11:15:04 +0000

@Seeta Seeta<mailto:[email-masked]>

Find the attached approval.

From: Seeta Seeta <[email-masked]>
Sent: Thursday, August 27, 2020 2:42 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing Item(6483069076)

External email sender, please take precaution.
Hi Team,

With reference to order number 6483069076, the customer placed the order for 9 items and as per hybris all items has been delivered to the customer. However, the customer is claiming that she didn't received 1 item which is 162056755 - - Juniors Sophia Side Bassinet SAR 569.

I have already escalated the case to warehouse team but didn't received any update from them. This was customer's 1 order with us.

I request you to take a look into this case and provide us the refund approval.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 13:32:16
Subject: Re: Missing Item(6483069076)

Hi Team,

With reference to the order number 6483069076, the customer placed the order for 9 items and as per hybris all items have been delivered to the customer under tracking number S000953328400 - 45944287631.

Now the customer contacted us informing that he did not receive 1 item which is 162056755 - - Juniors Sophia Side Bassinet SAR 569. So we request you to check this concern and assist us with the case.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
من: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad، Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
المُرسل: الإثنين 27 يوليو، 2020 12:15:45 م
الموضوع: Missing Item(6483069076)

Hi Team,

Problem Statement: Missing items
Order Date : Apr 17, 2020
Order ID: 6483069076
Tracking ID: S000953328400
Assistance Required: Need missing item
Issue Description: Customer placed order for 09 items but as per the customer he/she has only received 08 items, Under the consignment details we can see that all 09 items has been shipped/Delivered from our side.

The missing item is 162056755 - - Juniors Sophia Side Bassinet and the cost of the item is SAR 569.00

Regards,
Abhishek Borgaonkar

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Missing Item(6483069076)
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 27 Aug 2020 10:57:47 +0000

Ok, process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C5675454778774bd285b408d84a7808e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637341226687162517&sdata=dzgwqqx58bokOSEmXFIfQyrAW5TiStC1ZE8sXE7%2Fvno%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C5675454778774bd285b408d84a7808e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637341226687173359&sdata=CufsBiVnaJHegGYRNU6rKTR357vNNhCXYx5%2FT368cVo%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Thursday, August 27, 2020 2:46 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Missing Item(6483069076)

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below?

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 27, 2020 2:42 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing Item(6483069076)

External email sender, please take precaution.

Hi Team,

With reference to order number 6483069076, the customer placed the order for 9 items and as per hybris all items has been delivered to the customer. However, the customer is claiming that she didn't received 1 item which is 162056755 - - Juniors Sophia Side Bassinet SAR 569.

I have already escalated the case to warehouse team but didn't received any update from them. This was customer's 1 order with us.

I request you to take a look into this case and provide us the refund approval.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 July, 2020 13:32:16
Subject: Re: Missing Item(6483069076)

Hi Team,

With reference to the order number 6483069076, the customer placed the order for 9 items and as per hybris all items have been delivered to the customer under tracking number S000953328400 - 45944287631.

Now the customer contacted us informing that he did not receive 1 item which is 162056755 - - Juniors Sophia Side Bassinet SAR 569. So we request you to check this concern and assist us with the case.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

  _____

من: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad، Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
المُرسل: الإثنين 27 يوليو، 2020 12:15:45 م
الموضوع: Missing Item(6483069076)

Hi Team,

Problem Statement: Missing items
Order Date : Apr 17, 2020
Order ID: 6483069076
Tracking ID: S000953328400
Assistance Required: Need missing item
Issue Description: Customer placed order for 09 items but as per the customer he/she has only received 08 items, Under the consignment details we can see that all 09 items has been shipped/Delivered from our side.

The missing item is 162056755 - - Juniors Sophia Side Bassinet and the cost of the item is SAR 569.00

Regards,
Abhishek Borgaonkar