Subject: Fwd: Refund Approval - 6215719934
From: Apoorv Joshi <[email-masked]>
To: Hafizullah Lsm <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 27 Aug 2020 03:45:09 -0700 (MST)

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, August 27, 2020 4:10:06 PM 
Subject: RE: Refund Approval - 6215719934 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Find the attached approval. 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, August 26, 2020 3:59 PM 
To: Jessie Caparas <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Refund Approval - 6215719934 

External email sender, please take precaution. 

Hi Team, 

Please assist with the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 26 August, 2020 17:16:24 
Subject: Need Approval for refund (6215719934) 

Dear Team, 

Problem Statement: Refund Not Processed 

Order Date: Aug 13, 2020 

Order number: 6215719934 

Return Tracking ID: 46172599491 

Pickup reference : H23F9D2 

RMA: 24070304 

Total Price of the return items : SAR 255.6 

Assistance Required: Need Approval for refund 

Issue Description: The Customer created a return request on 18/08/2020 but when I track the shipment by the following tracking ID (46172599491) so it is an invalid number and I track by the Pickup reference (H23F9D2) so the result is coming " CANCELLED" 

As per Customer: I have conformed from the customer so he is saying that items have been returned by the Aramex and still not initiated the refund. 

Case History: The customer reached out to us on Aug 22, 2020, for the follow up for the refund. 

Customer's History: The customer has placed his 1st order with us. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Thanks & Regards, 

Hafizullah. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: RE: Refund Approval - 6215719934
From: Hamza Hafeez <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 27 Aug 2020 10:13:49 +0000

Hi Jessie,

Please go ahead with the refund.

Regards,

Hamza Hafeez

Customer Support / e-Commerce Executive

  +971 4 517 3209

   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Caa3f3e929a7a4064956a08d84a71e48d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637341200308320423&sdata=QNCfC%2FCJCU2d41oAb0Wq0yGf1J8jkQHPOtQe6Pt5kXU%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Thursday, August 27, 2020 1:52 PM
To: Hamza Hafeez <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund Approval - 6215719934

@Hamza Hafeez<mailto:[email-masked]>

Please advise if we can refund the below?

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 26, 2020 3:59 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund Approval - 6215719934

External email sender, please take precaution.

Hi Team,

Please assist with the below case.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 26 August, 2020 17:16:24
Subject: Need Approval for refund (6215719934)

Dear Team,

Problem Statement: Refund Not Processed

Order Date: Aug 13, 2020

Order number: 6215719934

Return Tracking ID: 46172599491

Pickup reference : H23F9D2

RMA: 24070304

Total Price of the return items : SAR 255.6

Assistance Required: Need Approval for refund

Issue Description: The Customer created a return request on 18/08/2020 but when I track the shipment by the following tracking ID (46172599491) so it is an invalid number and I track by the Pickup reference (H23F9D2) so the result is coming " CANCELLED"

As per Customer: I have conformed from the customer so he is saying that items have been returned by the Aramex and still not initiated the refund.

Case History: The customer reached out to us on Aug 22, 2020, for the follow up for the refund.

Customer's History: The customer has placed his 1st order with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Thanks & Regards,

Hafizullah.