Subject: Re: refund issue 6484117502
From: Seeta Seeta <[email-masked]>
To: Mohmoud Elsayed <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, jessie caparas <[email-masked]>
Date: Thu, 27 Aug 2020 03:25:15 -0700 (MST)

Hi Mahmoud, 

Hope you are doing well! 

We really need your assistance in the below case, the case is pending with us since long time. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Mohmoud Elsayed" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 26 July, 2020 19:29:16 
Subject: Re: refund issue 6484117502 

Hi Mahmoud, 

Need your advise on this case. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 17 July, 2020 15:17:55 
Subject: Re: refund issue 6484117502 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 9 July, 2020 11:08:36 
Subject: refund issue 

Hi Team, 

Problem statement; refund issue 
Order ID; 6484117502 
Assistance required; Need to confirm from finance team 

As per Hybris the refund has been done on 6/15/20, but the customer is claiming he did not receive the amount, moreover the payfort refund status shows refund failed, 
So kindly do the needful ASAP. 

Regards 
Ataullah