Subject: RE: Missing items / Refund approval// 6466606478
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Thu, 27 Aug 2020 07:55:47 +0000

Hi Apoorv,

Go ahead with the refund.

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, August 27, 2020 9:37 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Algaili Ahmed <[email-masked]>
Subject: Missing items / Refund approval// 6466606478

External email sender, please take precaution.
Hi Jessie,

Please assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 26 August, 2020 12:29:12
Subject: Re: Missing items / Refund approval// 6466606478

Hi Team

Problem Statement : Missing item / Refund approval

Order Date :  Feb 21, 2020

Order ID: 6466606478

Tracking IDs : 45745768305

Issue Description: The customer placed an order for one item and the quantity is three pieces but as per the customer he/she has only received one piece of total 3 qty, Under the

consignment details we can see that all 3 pieces of the same item have been shipped/Delivered from our side.

The missing item is 154337795 - - Juniors Plum Baby Bouncer with Toy (2 QTY).

The customer complaint: Two pieces of the total quantity of the item are missing.

The cost of missing quantity:  SAR 174.60

Case history: The customer reached out to us on 7 Jun 2020 and since then the issue was escalated to WH team but no action has been taken.

Customer's history: The customer's first order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 23 August, 2020 17:39:13
Subject: Re: Missing items// 6466606478

Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 18, 2020 3:45:16 PM
Subject: Missing items// 6466606478

Hi Team,

Problem Statement: (Missing items)

Order Date : Feb 21, 2020
Order ID: 6466606478
Tracking ID: 45745768305
Assistance Required: Need missing item

Issue Description: The customer placed order for one item and the quantity is three  pieces but as per the customer he/she has only received one piece of total 3 qty , Under the consignment details we can see that all 3 pieces of the item have been shipped/Delivered from our side.
The customer history: 1 QUANTITY OF THE ITEM OUT OF 3 QUANTITY IS MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing item is 154337795 - - Juniors Plum Baby Bouncer with Toy (2 QTY)  the cost of the item is  SAR174.60

Regards,
Algaily

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