Subject: RE: Refund approval// 6473882205
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Thu, 27 Aug 2020 07:54:42 +0000

Hi Apoorv,

Go ahead with the refund.

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, August 27, 2020 9:45 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Algaili Ahmed <[email-masked]>
Subject: Refund approval// 6473882205

External email sender, please take precaution.
Hi Jessie,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 26 August, 2020 11:51:04
Subject: Refund approval//  6473882205

Hi Team,

Problem Statement: Refund approval.
Order Date: 28-Mar-2020
Order ID: 6473882205
Tracking ID: 45767059973
Total Price: SAR 135.00

Issue Description: The return request has been created for the wrong item case on 20/04/20 and the RMA Cancelled due to COVID, the order was updated on the manual refund sheet
and escalated for the Conloc to confirm the item received, However, till now, the refund has not been initiated.

Case history: The customer reached out to us on 5th of May and then the issue later one was added to the manual refund sheet as well as escalated to the Conloc team but no action has  been taken. We have checked with reference number already and none of them shoes collected but the customer is saying they returned the item and they do not have the tracking under which they returned it.

Customer's history: the customer's second order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com