Subject: RE: Refund approval Order ID: 8395760848
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 27 Aug 2020 07:16:14 +0000

Hi Shakeeb,

Please go ahead and raise a JIRA to deactivate RV and inform finance to process the refund to K net or bank account.

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, August 26, 2020 1:52 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval Order ID: 8395760848

External email sender, please take precaution.
Hi Team,

Issue status : Bank transfer approval
Order ID: 8395760848
Amount to be transferred : KWD 82.8
the customer got the refund against the cancelled items as RV value, and now the customer is requesting to transfer the amount to his account.

Please provide approval an order to get the RV deactivated and proceed with the bank transfer.

Regards
Shakeeb
________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 24, 2020 3:30:31 PM
Subject: Refund approval Order ID: 8395760848

Hi Team

Problem Statement : Refund approval.

Order Date : Aug 5, 2020
Order ID: 8395760848
Tracking ID : S002133800373
Total Price : 82.8

Issue Description : The Customer placed the order on Aug 5, 2020, The customer says that he does not want the refund as RV value and wants it as cash to his bank account .

Case history : The customer reached out to us on 23 of Aug.

Customer's history : the customer is with us since 05/08/2020 and this is his first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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