Subject: Re: Arabic Language Test - WAEL AMIR
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Wed, 26 Aug 2020 23:34:43 -0700 (MST)

Hi Harpreet, 

My evaluation is 5/10. 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Thursday, 27 August, 2020 10:51:28 
Subject: Fwd: Arabic Language Test - WAEL AMIR 

Hi Team, 

Please check the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Aug, 2020, at 21:49, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	WAEL AMIR / (+91) 9550627745 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will be a straightforward apology that refers to the problem. 
Briefly explain to him without excuse, what happened. 
And what i have done to fix the situation. 
Express my concerns and end on a positive note 

Sir /mam 
Please accept our sincere apology for the error we made in your last order. We are sending you the delivery in the correct dress, along with a coupon for 50 INR off your next order our catalog. We hope this has not caused you too much inconvenience. We appreciate your order and will make every effort in the future 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	Personal 
I would describe myself as someone who is highly-motivated, and I particularly enjoy working as a part of a team. In my last job, I was part of a group of 12 people and we communicated multiple times per day to work as a unit, and I also interacted frequently with other groups like Sales, Customer Service and more. I enjoy a fast-paced, team-oriented environment like this 

Educational 
I graduated from mewar University three months ago with a bachelor’s in b. Tech EEE My degree gave me strong communication and writing skills, which are crucial for event planning 

Professional 
I spent 7 month working in a high-volume call center, answering customer calls, and identifying solutions and 5 months as a translator for Arabic patient 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	خدمة العملاء الجيدة تقوم فقط بعملك وتلبية توقعات عملائك 
خدمة العملاء الرائعة تحب وظيفتك وتتجاوز توقعات العملاء 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	عمل تحت الضغط . 
مهارات التواصل. 
سرعة البديهة 
مهارات تحليلية. 
ادارة الاجهاد. 
ردفعل سريع. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	زرت مدن كثيره في وهي دلهي العاصمة الهندية في أقصى الشمال تمتاز بأجواء جميله و زرت جيبور المدينه الورديه و مدينه السياحة و الطبيعية الجبيله و زرت مومبي مدينه ساحليه جميله زات طبيعية خلابه و زرت حيدر اباد مدينه في وسط الهند مليئه بالثقافة الإسلامية و الهندوسية