Subject: Refund approval// 6473882205
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Wed, 26 Aug 2020 22:45:14 -0700 (MST)

Hi Jessie, 

Kindly assist with the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 26 August, 2020 11:51:04 
Subject: Refund approval// 6473882205 

Hi Team, 

Problem Statement: Refund approval. 
Order Date: 28-Mar-2020 
Order ID: 6473882205 
Tracking ID: 45767059973 
Total Price: SAR 135.00 

Issue Description: The return request has been created for the wrong item case on 20/04/20 and the RMA Cancelled due to COVID, the order was updated on the manual refund sheet 
and escalated for the Conloc to confirm the item received, However, till now, the refund has not been initiated. 

Case history: The customer reached out to us on 5th of May and then the issue later one was added to the manual refund sheet as well as escalated to the Conloc team but no action has been taken. We have checked with reference number already and none of them shoes collected but the customer is saying they returned the item and they do not have the tracking under which they returned it. 

Customer's history: the customer's second order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.