Subject: Missing items / Refund approval// 6466606478
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Wed, 26 Aug 2020 22:36:54 -0700 (MST)

Hi Jessie, 

Please assist with the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 26 August, 2020 12:29:12 
Subject: Re: Missing items / Refund approval// 6466606478 

Hi Team 

Problem Statement : Missing item / Refund approval 

Order Date : Feb 21, 2020 

Order ID: 6466606478 

Tracking IDs : 45745768305 

Issue Description: The customer placed an order for one item and the quantity is three pieces but as per the customer he/she has only received one piece of total 3 qty, Under the 

consignment details we can see that all 3 pieces of the same item have been shipped/Delivered from our side. 

The missing item is 154337795 - - Juniors Plum Baby Bouncer with Toy (2 QTY). 

The customer complaint: Two pieces of the total quantity of the item are missing. 

The cost of missing quantity: SAR 174.60 

Case history: The customer reached out to us on 7 Jun 2020 and since then the issue was escalated to WH team but no action has been taken. 

Customer's history: The customer's first order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 23 August, 2020 17:39:13 
Subject: Re: Missing items// 6466606478 

Hi Team 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, August 18, 2020 3:45:16 PM 
Subject: Missing items// 6466606478 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : Feb 21, 2020 
Order ID: 6466606478 
Tracking ID: 45745768305 
Assistance Required: Need missing item 

Issue Description: The customer placed order for one item and the quantity is three pieces but as per the customer he/she has only received one piece of total 3 qty , Under the consignment details we can see that all 3 pieces of the item have been shipped/Delivered from our side. 
The customer history: 1 QUANTITY OF THE ITEM OUT OF 3 QUANTITY IS MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 154337795 - - Juniors Plum Baby Bouncer with Toy (2 QTY) the cost of the item is SAR174.60 

Regards, 
Algaily