Subject: RE: Need POD/ 8376670844
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, asjad hussain <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 27 Aug 2020 02:20:28 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, May 31, 2020 1:11 AM
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>; asjad hussain <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Need POD/ 8376670844
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Need POD
Order Date : Apr 9, 2020
Order ID: 8376670844
Tracking ID:  100041295181
Assistance Required: Need Urgent POD
Issue Description: The order was shipped from our side on 4/12/20 and as per PostaPlus website the order delivered to customer on 4/23/20, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Regards,
Fauzan

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 27 May, 2020 16:43:59
Subject: complaint/ 8376670844

Hi Team,

Problem Statement:(complaint)
Order Date : Apr 9, 2020
Order ID: 8376670844
Tracking ID: 100041295181
Assistance Required: need POD

Issue Description: The customer is complaining that he has not received the order but on hybris we can see that the order was delivered on  4/23/20 .
kindly update us about the same and provide us the POD.

Regards,
Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Refund approval. 8376670844
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, Midhun Madhu <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 25 Aug 2020 14:39:24 +0000

Ok, process

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc82dc6549ea141db585008d84904a9d1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637339631672829140&sdata=A24eS%2Ff2Vg9%2FtkX7jzZSUMpcuUI2vRP07uT24h97eqM%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc82dc6549ea141db585008d84904a9d1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637339631672839136&sdata=tNBkPXNTgp4I%2Ba4d93WRUiYorQocrhvTDJbYr5GmnXg%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 22, 2020 4:28 PM
To: Sachin Maheshwari <[email-masked]>; Midhun Madhu <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval. 8376670844

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund this order.

No POD provided by courier team.

FYI @Midhun Madhu<mailto:[email-masked]>

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 22, 2020 2:21 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval. 8376670844

External email sender, please take precaution.

Hi Team

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 20, 2020 4:08:50 PM
Subject: Refund approval.

Hi Team

Problem Statement :  Refund approval.

Ticket id : 931773

Order Date : Apr 9, 2020

Order ID: 8376670844

Tracking ID :  100041295181

Total Price : KWD60.90

Concept : BABYSHOP

Issue Description : The Customer placed the order on  Apr 9, 2020 , and it is pending since then,  on 4/23/20  the order was marked as delivered, However the customer is claiming  that he has not received the order.

Case history : The customer reached out to us three months ago  since then the issue was escalated to the courier team many a times  but got no response from them .

Customer's history : the customer is with us since 4/9/20 : and this is his  first  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards

Asjad