Subject: RE: POD/ 8389814480
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, olm kuwait <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, ecom cpkuwait <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cskuwait <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 27 Aug 2020 02:14:55 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, August 23, 2020 4:59 PM
To: olm kuwait <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; ecom cpkuwait <[email-masked]>; Midhun Madhu <[email-masked]>; ecom cskuwait <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: POD/ 8389814480

External email sender, please take precaution.
Hi Team,

Any update ?

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "olm kuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 16, 2020 5:52:54 PM
Subject: Re: POD/ 8389814480

Hi Team,

Kindly assist regarding the following issue.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 16, 2020 1:53:59 PM
Subject: POD/ 8389814480

Hi Team,

Problem Statement:(POD)
Order Date : Jun 27, 2020
Order ID: 8389814480
Tracking ID: FP06291000324
Assistance Required: Need Urgent POD

Issue Description: ​ As per tracking id the order is delivered but the customer is claiming that he has not received the order.
kindly check provide us the POD

Regards,
Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: manual refund-8389814480
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, Midhun Madhu <[email-masked]>, olm kuwait <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 25 Aug 2020 14:23:56 +0000

Ok, process

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7988cd8aed074cf0801c08d849028041%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637339622376603388&sdata=LR8pyXahEdV%2BqFRvwQG0pnoejD0qXiZl%2BSNf985yY8k%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7988cd8aed074cf0801c08d849028041%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637339622376613383&sdata=ZmsXj4hNY5daNnIAagXSZGkIn4jDeRp%2BpF%2FF5%2BiJ1ds%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 22, 2020 4:55 PM
To: Sachin Maheshwari <[email-masked]>; Midhun Madhu <[email-masked]>; olm kuwait <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: manual refund-8389814480
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below.

@Midhun Madhu<mailto:[email-masked]> @olm kuwait<mailto:[email-masked]> please provide the POD.

Customer claims this was not delivered.

From: Maha Idili <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 21, 2020 2:37 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>
Subject: manual refund-8389814480

External email sender, please take precaution.

Dears,

With reference to order ID 8389814480, the order was delivered 12/08/20 03:47 but the customer confirmed that she did not receive it,

The customer is calling on a daily basis asking for a solution ,

We escalated on Fri, 14 Aug 2020  to the delivery company with no reply ,ticket number : 1378960 ,

Kindly approve on initiating a manual refund for KWD 34.80 as this is a valuable customer,

Your help closing this case will be highly appreciated,

Best Regards

maha idili

Backoffice | Crystel

[email-masked]<mailto:[email-masked]>