Subject: Refund Approval #9777625735
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, M Ataullah <[email-masked]>
Date: Wed, 26 Aug 2020 09:02:03 -0700 (MST)

Hi Team 

Problem Statement: Refund approval. 

Ticket ID: 1045638 
Order Date: Apr 14, 2020 
Order ID: 9777625735 (BABYSHOP) 
Tracking ID: 34165022502750 
Total Price: AED647.10 

Issue Description : As per hybris the order has been delivered on 4 May 2020. but customer claiming that he has not revived the order. 

Case history : Customer reached out to us on 16 May 2020, and saying that i have not received my order and the status is delivered. We have escalated to Fethet to update us with POD and customer ID but we have not received any response from them. 

Customer's history : This is first order of customer with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 

Regards, 
Fauzan