Subject: Re: Item quality issue // 9783854622
From: Shakeeb Arsalan <[email-masked]>
To: hamza hafeez <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 26 Aug 2020 08:29:42 -0700 (MST)

Hi Hamza, 

Please look into the following issue and advise. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, August 25, 2020 8:01:17 PM 
Subject: Item quality issue // 9783854622 

Hi Team, 

Ticket number: 1362301 

Problem Statement: Item issue 

Order Date: May 21, 2020 

Delivery Date: May 23, 2020 

Order ID: 9783854622 

Tracking Id: FP0522001003 

Issue Description: The customer reported that she used the item only for once during her flight and it got damaged. 
​ 
Now, she is frustrated as she purchased the shoemart brand item and asking us to forward the case to the higher management as it is a manufacturing fault. 
​ 

The name of the item is 161204897 - - IT Hard Case Printed Luggage Bag with 360 Spinner Wheels and cost of the item is AED 257. 
​ 

Kindly check and advise what we can do in this case. 
​ 

Thank you fr your help! 

Regards, 

Shivani