Subject: Re: On Validation Cancelled / Refund Order ID: 8380062031
From: Shakeeb Arsalan <[email-masked]>
To: Rashid Kaskar <[email-masked]>, lessin kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Harish thakor <[email-masked]>, anju john <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 26 Aug 2020 08:00:49 -0700 (MST)

Hi Team 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, August 25, 2020 6:14:50 PM 
Subject: On Validation Cancelled / Refund Order ID: 8380062031 

Hi Team, 

Problem Statement : On Validation Cancelled / Refund 

Order Date : Apr 27, 2020 
Order ID: [ callto:8394891994 | 8380062031 ] 
Total Price : 79.49 

Issue Description : The Customer placed the order on Apr 27, 2020 , and it is pending since then, The order was marked as on validation cancelled, but hybris status showing that it is on validation as customer shared with us proof of payment and the customer is chasing us for his money. 

As he has shared with us his bank details in attached photo. 

Regards 
Ebrahim Hageb