Subject: RE: KNET Deduction - 8394966298
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Lessin Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>
Date: Wed, 26 Aug 2020 14:36:01 +0000

HI,

We have done the refund on 25th August

Original Transaction ID202021339866731
IP Address168.187.147.210Batch ID
Transaction Date/TimeTue Aug 25 12:19:45 AST 2020Post Date0825
Transaction ID202023876407081Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******6380Card ExpirationApr , 2023
Transaction Amount40.110Currency Code414
Merchant Track ID159617968500032084Result CodeCAPTURED
Host Response00Authorization Code855755
AVS ResponseCVD2 Validation Repsonse
Reference ID023897000522STAN ID809455
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, August 25, 2020 3:24 PM
To: Rashid Gafoor Kaskar <[email-masked]>; Lessin Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: KNET Deduction - 8394966298

External email sender, please take precaution.
Hi Team,

Please assist with the below case.
Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 17 August, 2020 15:50:01
Subject: KNET Deduction - 8394966298

Hi Team,

With reference to the order number: 8394966298

Order is on validation and the amount does not shows captured on Hybris/cockpit however, the customer is reporting that the amount has been deducted and was not returned. She has already rasied an objection with he rbank directly and was advised to contact us.

Please find attached transaction details regarding the same.

Please look into this and assist. Thank you for your help!

Regards,
Apoorv

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