Subject: Fwd: Arabic Language Test - Sayed Usaid Ashraf
From: HR Livesalesman <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 26 Aug 2020 07:28:57 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Aug, 2020, at 19:44, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Sayed Usaid Ashraf / (1100257) +917017006302 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Greetings from pizza hut! 
I deepest apologize for the inconvenience caused to you that you did not received your pizza order yet due to mistake that i have entered your incorrect address. 
We would like to inform you that now we corrected your address and you will get as soon as possible. 
Your patients will be highly appreciated and we are looking forward understanding. 
Kindly allow us some time so we can be helpful for you. 
Thank you for choosing pizza hut! 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Sayed Usaid Ashraf basically from UP but recently i started to live in Delhi. 
I completed dploma in Arabic language with C2 degree and now i m pursuing graduation 3rd year from JMI. 
My father is Islamic scholar and my mom is housewife i have six brothers including me. 
And i have one year experience as an Arabic senior executive of aegis customer support service pvt ltd with OYO Rooms international. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	خدمة عملاء جيدة. رسائل البريد الاكتروني لعملائك من مواقع الويب الخاص بك.ترد في غضون ٢٤ ساعة . خدمة العملاء رايعة. يمكنك الرد علي هذه العميل في غضون دقائق.. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	والمتطلبات الريسية:١:معلومات التفصيلات حول المنتج أو الخدمات التي قدمتها. 
٢: مهارات الاتصال الفعال. 
٣: الصبر علي إستماع العميل 
٤ روح الدعابة 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	انا سافرت الي ممبي و انا احب هذ البلد الأن الناس يسكنون في هم خالصون جدا الشي الذي خاص و هوا البحر العرب و الأشياء لأكل رخيص جدا . وتقع ممبي علي ساحل ولاية 
مهارسترا. وهي المدينة الاكثر اكتظا بالسكان في الهند .وهي واحد من اكبر المناطق الحضيرة و أكثرها كثافة سكانية في العام تم بناؤه في موقعمسطوتنة قديمة ،من الالهة المحلية ممبي شكل من أشكال بارفاتي .