Subject: Refund approval #6488062189
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abdulqader Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 26 Aug 2020 07:16:55 -0700 (MST)

Hi Team 

Problem Statement: Refund approval. 

Ticket ID: 1069686 
Order Date: May 2, 2020 
Order ID: 6488062189 (Max) 
Tracking ID: S001176835713 
Total Price: SAR109 

Issue Description : Customer placed order for 13 items but as per the customer she has only received 10 items, Under the consignment details we can see that all 13 items has been shipped/Delivered from our side. 
The missing item are: 
162319570 - - Long Sleeves Shirt with Bow Applique and Striped Shorts (SAR57.00) 
162335062 - - Printed Button-Down Shirt with Mandarin Collar and Long Sleeves (SAR50.00) 
162302683 - - Floral Print Boyshorts with Lace Detail (SAR12.00) 

Case history : Customer reached out to us on 20 May that he has not recived 3 items. We have escalated to warehouse and warehouse has updated us the all items has been dispatched and handover to Shipa team. 

Customer's history : Customer is with us since 2018 and has around 10 completed order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
​Thank you for your help. 

Regards, 
Fauzan