Subject: Re: Escalation:Bank transfer in progress (9788798683)
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohd Adil <[email-masked]>, [email-masked]
Date: Wed, 26 Aug 2020 06:52:29 -0700 (MST)

Hi Hiren, 

Order : 9788798683 
RMA : 43192456 
the customer's bank details have been updated on hybris. 
We request you to expedite the process of transferring the amount. 

Regards 
Shakeeb 

From: "Mohd Adil" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, August 25, 2020 2:41:22 PM 
Subject: Escalation:Bank transfer in progress (9788798683) 

Hi Team, 

Greetings of the day! 

This is in regards with the order ID: 9788798683. The customer had received a wrong item delivered on 28th June which she returned on 29th June. She has been following up for the refund and had also contacted a finance manage, Mr. Ahmed and now she wants to know the status of her refund request as she has waited for long. 

On Hybris the status for RMA created is immediate bank transfer in progress and in remarks it is Covid-19 manual refund. The customer has also provided her bank details, please find below for your kind perusal. 

1. Beneficiary Name as per Bank: Aya ALJanabi 
2. Bank Name: Emirates NBD BAnk 
3. Account Number: 0214304887802 
4. IBAN number : AE800260000214304887802 
5. Branch Name: merdiff city center 
6. Type of Account: Saving account 

Please process the refund as soon as possible. 

Regards, 
Adil