Subject: KNET Refund - 8398610193
From: Apoorv Joshi <[email-masked]>
To: Lessin Kumar <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 26 Aug 2020 06:07:17 -0700 (MST)

Hi Team, 

Please assist with the below case. KNET Refund ticket: 03517040. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 26 August, 2020 15:48:25 
Subject: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions (8398610193) 

Hi Team 

Problem Statement: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions 

Order Date: ​Aug 21, 2020 
Order ID: ​8398610193 
Total Price: ​KWD47.10 
Identifier: ​KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 
and the customer is demanding refund so we request to initiate the refund on your priority basis 

Regards 
Hafizullah