Subject: Payment Issue "KNET"
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 26 Aug 2020 05:30:55 -0700 (MST)

Hi Team 
Problem Statement : No transaction History. 
Ticket id : 1253407 

Customer Email ID : [email-masked] 

Total Price : KWD 70.10 
Issue Description : Please note that in this case customer has shared his bank statement in which there has been a payment done on July 30, 2020 for KWD 70.10. But as we have checked, there is no such order history on Hybris. 

PFA the attached bank statement shared by the customer. 

Assistance required : We request you to look in this and close the issue. 
Best Regards, 
Abhishek Sisodia