Subject: Re: Refund escalation: On validation cancel (8395362827)
From: Seeta Seeta <[email-masked]>
To: Lessin Kumar <[email-masked]>, [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Adil <[email-masked]>, escalations dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, [email-masked]
Date: Wed, 26 Aug 2020 05:10:40 -0700 (MST)

Hi Team, 

With reference to order number 8395362827, As per the hybris the order status is on validation cancelled and the status is pending. However, under the payment transaction there is no details about the deduction. 

The customer contacted us informing the about is already deducted from his Knet account and shared the screenshot as well. 

We request you to look into this concern and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Adil" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 26 August, 2020 16:44:34 
Subject: Refund escalation: On validation cancel (8395362827) 

Hi Team, 

Greetings of the day! 

This is about the customer's refund follow up for the order# 8395362827 placed on 2nd August. The customer has also shared a screenshot for payment deduction proof. 

Please find the screenshot below and process the refund request at the earliest. 

Your prompt action is highly appreciable. 

Regards, 
Adil