Subject: Re: Deduction validation: order id - 8397336837 and case id - 1364432
From: Shakeeb Arsalan <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 26 Aug 2020 04:48:19 -0700 (MST)

Hi Manish, 

Please provide bank statement & transaction ID confirming that the amount has been deducted as there is no capture on hybris 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, August 25, 2020 11:31:45 AM 
Subject: Deduction validation: order id - 8397336837 and case id - 1364432 

Hi Team, 

With reference to order id - 8397336837 and case id - 1364432 the customer is claiming that the amount has been deducted from his account however the order status is on validation canceled. 

Please help us to process the refund for this order. 

Thank you for your help. 

Regards, 
Manish