Subject: Re: Product issue // 1411764 //8371149431
From: Shakeeb Arsalan <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 26 Aug 2020 03:54:51 -0700 (MST)

Hi Ala, 

Ask the customer to share photos of the defection so we can forward the same to the concerned team 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, August 24, 2020 7:26:14 PM 
Subject: Product issue // 1411764 //8371149431 

Dear Team , 

# 1411764 

Problem Statement : Product issue 

Order Date : Feb 24, 2020 
Order ID: 8371149431 
Tracking ID : 100040621254 
Total Price : KWD52.50 

Issue Description : 
Regarding order no 8371149431, I ordered on 24.02.20 an avent natural ultra comfort electric pump which has 2 years of warranty. But within 6 months of its usage, outlet rubber ring valve of pump got tore. Will it be replaced under warranty period or if not how would I get another part for the same. It’s kind request to revert as early as possible cause of my baby is completely relying on pump for feeding. 
Case history : The customer reached out to us on 2 Jun 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 2/10/2020 and this is his 4 order with us. 

Assistance required : We request you to contact with con-ceder team for this order to solve the customer problem . 

Regards, 
Ala Aldin