Subject: RE: Customer account debited, but unable to see any transaction - Ticket ID 1394179
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 26 Aug 2020 10:07:24 +0000

Hi Shakeeb,

Order ID 6216209962. Refund done.

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, August 26, 2020 1:06 PM
To: Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Customer account debited, but unable to see any transaction - Ticket ID 1394179

External email sender, please take precaution.
Hi Malik.

Customer's Email ID : [email-masked]<mailto:[email-masked]>
PFA as the customer is claiming that 60 SAR has been deducted from his account but the order was not plased and when we asked for bank statement he provided the attachments above and asking for assistance.
Can you please check and advise.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 24, 2020 12:40:12 PM
Subject: Customer account debited, but unable to see any transaction - Ticket ID 1394179

Dear Team,

With regards to ticket id 1394179, the customer is complaining that his account has been debited for SAR 60.00, but he was unable to place the transaction. The customer has shared the transaction receipt from the bank for the confirmation.

Customer Email: [email-masked]<mailto:[email-masked]>

Kindly assist.

Regards,
Nikhil.

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