Subject: Re: Refund approval Order ID: 8395760848
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 26 Aug 2020 02:52:15 -0700 (MST)

Hi Team, 

Issue status : Bank transfer approval 
Order ID: 8395760848 
Amount to be transferred : KWD 82.8 
the customer got the refund against the cancelled items as RV value, and now the customer is requesting to transfer the amount to his account. 

Please provide approval an order to get the RV deactivated and proceed with the bank transfer. 

Regards 
Shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, August 24, 2020 3:30:31 PM 
Subject: Refund approval Order ID: 8395760848 

Hi Team 

Problem Statement : Refund approval. 

Order Date : Aug 5, 2020 
Order ID: 8395760848 
Tracking ID : S002133800373 
Total Price : 82.8 

Issue Description : The Customer placed the order on Aug 5, 2020, The customer says that he does not want the refund as RV value and wants it as cash to his bank account . 

Case history : The customer reached out to us on 23 of Aug. 

Customer's history : the customer is with us since 05/08/2020 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb