Subject: Re: Customer account debited, but unable to see any transaction - Ticket ID 1394179
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 26 Aug 2020 02:05:51 -0700 (MST)

Hi Malik. 

Customer's Email ID : [email-masked] 
PFA as the customer is claiming that 60 SAR has been deducted from his account but the order was not plased and when we asked for bank statement he provided the attachments above and asking for assistance. 
Can you please check and advise. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, August 24, 2020 12:40:12 PM 
Subject: Customer account debited, but unable to see any transaction - Ticket ID 1394179 

Dear Team, 

With regards to ticket id 1394179, the customer is complaining that his account has been debited for SAR 60.00, but he was unable to place the transaction. The customer has shared the transaction receipt from the bank for the confirmation. 

Customer Email: [email-masked] 

Kindly assist. 

Regards, 
Nikhil.