Subject: Re: The Oder is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions (8398689388)
From: Shakeeb Arsalan <[email-masked]>
To: lessin kumar <[email-masked]>, Rashid Kaskar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>, anju john <[email-masked]>, Harish thakor <[email-masked]>
Date: Wed, 26 Aug 2020 01:56:16 -0700 (MST)

Hi Team 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, August 24, 2020 12:38:15 PM 
Subject: The Oder is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions (8398689388) 

Hi Team 

Problem Statement: The Oder is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions 

Order Date: ​Aug 21, 2020 
Order ID: ​8398689388 
Hybris Tickt : 03520146 
Total Price: ​KWD233.85 
Identifier: KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 
and the customer is demanding refund so we request to initiate the refund on your priority basis 

Regards 
Hafizullah