Subject: Re: [#1419794] - Article Feedback - When will I receive my order? - 9797012983
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Wed, 26 Aug 2020 00:42:28 -0700 (MST)

Hi Jessie, 

We are sorry for that, the agent will be warned & educated. 
will try to make sure he is not repeating this kind of mistakes again. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Wednesday, August 26, 2020 11:42:25 AM 
Subject: FW: [#1419794] - Article Feedback - When will I receive my order? - 9797012983 

[ mailto:[email-masked] | @seeta.seeta ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Fauzan Ahmad, Musalman ] 

What is going on with the below agent?! 

Was he trained? 

From: Sachin Maheshwari <[email-masked]> 
Sent: Wednesday, August 26, 2020 8:51 AM 
To: Aldrin Patron <[email-masked]>; Adisha Dua <[email-masked]>; samreen shaikh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Bsu Rwm <[email-masked]> 
Cc: Jaquiline Guzman <[email-masked]> 
Subject: RE: [#1419794] - Article Feedback - When will I receive my order? - 9797012983 

[ mailto:[email-masked] | @Escalations Dxbteam ] , 

Pls ask team to assign issues to correct individuals / team. 

This should be checked with respective store team. 

[ mailto:[email-masked] | @Bsu Rwm ] , this C&C order has been shipped from WRH on 12 th Aug to your store, pls check & update status on urgent basis. 

Regards, 

Sachin Kumar 

Assistant Manager – Ecommerce Operations 

Landline: +971 4 517 5412 

India Mobile: +91 85860 04494 

UAE Mobile:+971 56 408 0342 

[ mailto:[email-masked] | [email-masked] ] 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C66cd205f11504dd014c708d8497ba33a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637340142651918499&sdata=THEYGMk4IUuXFn38%2BFXIw32N1tSLKJTXwTea6fA9kz0%3D&reserved=0 | www.babyshopstores.com ] I [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C66cd205f11504dd014c708d8497ba33a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637340142651928496&sdata=iY5oUP480gabgLe5hHi9M3Vnupc3fai%2BJf0orObA258%3D&reserved=0 | 
www.landmarkgroup.com ] 

From: Aldrin Patron < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 26, 2020 8:38 AM 
To: Adisha Dua < [ mailto:[email-masked] | [email-masked] ] >; samreen shaikh < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: [#1419794] - Article Feedback - When will I receive my order? 

Hi ALL, 

FYI. 

Thanks & Regards, 

Aldrin Patron 

Landmark Tower, Dubai Marina 

Tel: 04 5175741 | PO Box: 25030 

Email: [ mailto:[email-masked] | [email-masked] ] 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C66cd205f11504dd014c708d8497ba33a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637340142651928496&sdata=Jc9G61YYermWFm3S9nMyrcwymbnZztgd8K8oP0xjGL8%3D&reserved=0 | www.babyshopstores.com ] 

From: Babyshop < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 25, 2020 7:33 PM 
To: Aldrin Patron < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#1419794] - Article Feedback - When will I receive my order? 

External email sender, please take precaution. 

Hi team 

Problem Statement: Late shipment. 

Order Created:Aug 12, 2020 

Order Number:9797012983 

Tracking ID: 979701298399990001 

Assistance Required: Need urgent shipping. 

Issue Description: the customer is complaining about late delivery, and till now order has not been shipped . 

asap do the shipment. 

Regards 

Hemyar. 

1419794:1125156 
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