Subject: Refund approval// 6473882205
From: Algaili Ahmed <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 25 Aug 2020 23:21:04 -0700 (MST)

Hi Team, 

Problem Statement: Returned item / Refund approval. 

Order Date: 28-Mar-2020 

Order ID: 6473882205 

Tracking ID: 45767059973 

Total Price: SAR 135.00 

Issue Description: The return request has been created for the wrong item on 20/04/20 and the RMA Cancelled due to new regulations, the order was updated on the manual refund sheet 

and escalated for the Conloc to confirm the item received, However, till now, the refund has not been initiated. 

Case history: The customer reached out to us on 5th of May and then the issue later one was added to the manual refund sheet as well as escalated to the Conloc team but no action has 

been taken. 

Customer's history: the customer's second order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.