Subject: FW: [#1419797] - Defective product
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Reddy Prasad <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 26 Aug 2020 06:11:08 +0000

@seeta.seeta<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Check this ticket.

Why did the agent replied that item will be cancelled since it’s out of stock?

The reply doesn’t make sense.

The complaint was product got delivered and assembly wasn’t done. After opening the package, product was found to be defective!

From: Reddy Prasad <[email-masked]>
Sent: Tuesday, August 25, 2020 2:07 PM
To: Centrepoint <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Joby Puthiyedath <[email-masked]>; Tanveer Mohd <[email-masked]>; Ritesh Sharma <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: RE: [#1419797] - Defective product

Dear Jessie

Please look into trailing email,

Item is delivered to customer, she has raised concern item delivered is damaged

But trailing email states item is out of stock

Can we discuss on this please

Regards

Reddy Prasad

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 25, 2020 12:28 PM
To: [email-masked]<mailto:[email-masked]>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Joby Puthiyedath <[email-masked]<mailto:[email-masked]>>; Tanveer Mohd <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#1419797] - Defective product

External email sender, please take precaution.
Hi Sumayyah,
Thank you for getting in touch with us.

The (159054045 - - Juniors Magaret Wooden Baby Crib) in your order ID 8393214064 went out of stock, so we've partially shipped your order and the amount of KWD41.43 will be refunded back to your debit or Credit Card in 2 - 15 working days.

We apologise for the inconvenience caused and thank you for your patience.

Feel free to get in touch with us for further assistance

Your friends,
The Support Team
1419797:1125156
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