Subject: Re: Late Shipping ///// 9775786241
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Tue, 25 Aug 2020 22:50:59 -0700 (MST)

Hi Team, 

The customer is still waiting for the order. Kindly forward the case. 

Thank you for your help! 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 24 August, 2020 17:56:41 
Subject: Re: Late Shipping ///// 9775786241 

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 17 August, 2020 19:57:51 
Subject: Re: Late Shipping ///// 9775786241 

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "deepak damodaran" <[email-masked]>, "con loc" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, August 11, 2020 10:51:31 PM 
Subject: Re: Late Shipping ///// 9775786241 

Hi Team, 

Any update on below case. 

Regards, 
Fauzan 

From: "deepak damodaran" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "con loc" <[email-masked]> 
Cc: "con loc" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 2 August, 2020 16:55:06 
Subject: RE: Late Shipping ///// 9775786241 

Hi Indunil, 

Please check the status of order and update. 

Thanks & Regards, 

Deepak Damodaran 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, August 1, 2020 7:18 PM 
To: Deepak Damodaran <[email-masked]> 
Cc: Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; Jessie Caparas <[email-masked]>; Seeta Seeta <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Re: Late Shipping ///// 9775786241 

External email sender, please take precaution. 

Hi Deepak, 

the order is pending since Apr 3rd without being shipped, Please get the order cancelled so we can refund the customer. 
Customer is chasing us constantly. 

Regards 
Shakeeb 

From: "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "con loc" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 29 July, 2020 21:38:34 
Subject: RE: Late Shipping ///// 9775786241 

Regarding this order we also could not able to see any history. 

Thanks & Regards, 

Deepak Damodaran 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 29, 2020 7:56 PM 
To: Con Loc < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Shipping ///// 9775786241 

External email sender, please take precaution. 

Hi Team, 

Any update ? 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "con loc" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 21 July, 2020 21:44:38 
Subject: Late Shipping ///// 9775786241 

Hi Team, 

With reference to order ID: 9775786241 

Tracking ID: N/A 

Customer placed order on Apr 3, 2020 and till now he/she has not received the order. As per the hybris there is no consignment details. 

Kindly check and do the needful. 

Regards, 

Fauzan 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 20 July, 2020 22:11:08 
Subject: Late Shipping ///// 9775786241 

Hi Team, 

Ticket number: 1120655 
Problem Statement: Late Shipping 
Order Date : Apr 3, 2020 
Order ID: 9775786241 

Assistance Required: Need Urgent Shipping 

Issue Description: The customer placed order on 3 April and till now she has not received the order. As per the hybris the order status is "IN_PROGRESS". 

We have forwarded the case to warehouse several times, but did not receive any response. 

Kindly check and advice. 

Thank you for your help! 

Regards, 
Shivani 

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