Subject: RE: Knet refund issue 8398632412
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 25 Aug 2020 13:07:31 +0000

Hi,

Refund is been done today

Original Transaction ID202023407993951
IP Address168.187.147.210Batch ID
Transaction Date/TimeTue Aug 25 16:07:08 AST 2020Post Date0825
Transaction ID202023869585828Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBoubyan Bank
Card Number470350******0124Card ExpirationJul , 2020
Transaction Amount54.400Currency Code414
Merchant Track ID159801595400016399Result CodeCAPTURED
Host Response00Authorization Code497332
AVS ResponseCVD2 Validation Repsonse
Reference ID023897001294STAN ID98547
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, August 24, 2020 10:54 AM
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Knet refund issue 8398632412

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 22, 2020 5:17:06 PM
Subject: Knet refund issue case I D 1411628

Problem Statement: Refund Not Processed
Order Date : Aug 21, 2020
Order ID: 8398632412
Ticket ID: 03524035
Assistance Required: Need refund for customer.

The order was placed on Aug 21, 2020 but got cancelled on validation and money got deducted but not refunded yet.
please do needful.

Best regards
Ammar Asif

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