Subject: RE: Knet Refund / On Validation Cancelled 8398497909
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Anju John <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>
Date: Tue, 25 Aug 2020 12:54:34 +0000

Hi,

We have done the refund today

Original Transaction ID202023375949836
IP Address168.187.147.210Batch ID
Transaction Date/TimeTue Aug 25 15:54:11 AST 2020Post Date0825
Transaction ID202023830025591Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDAhli United Bank
Card Number537016******5693Card ExpirationJul , 2024
Transaction Amount2.300Currency Code414
Merchant Track ID159794805800009533Result CodeCAPTURED
Host Response00Authorization Code156199
AVS ResponseCVD2 Validation Repsonse
Reference ID023897001264STAN ID507094
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, August 24, 2020 10:14 AM
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Anju John <[email-masked]>; Escalations Dxbteam <[email-masked]>; Harish Thakor <[email-masked]>
Subject: Re: Knet Refund / On Validation Cancelled 8398497909

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 22, 2020 4:42:24 PM
Subject: Knet Refund / On Validation Cancelled 8398497909

Hi Team

Problem Statement : On Validation Cancelled

Order Date : Aug 20, 2020
Order ID: 8398497909
<callto:8397816727>
Hybris Ticket id : 03497059
Total Price : 2.30

Issue Description : The Customer placed the order on Aug 20, 2020, and it is pending since then, The order was marked as on validation cancelled, However the amount has been captured and till now the refund has not been initiated.

Regards
Ebrahim Hageb

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