Subject: On Validation Cancelled / Refund approval Order ID: 8380062031
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 25 Aug 2020 05:44:50 -0700 (MST)

Hi Team, 

Problem Statement : On Validation Cancelled / Refund approval. 

Order Date : Apr 27, 2020 
Order ID: [ callto:8394891994 | 8380062031 ] 
Total Price : 79.49 

Issue Description : The Customer placed the order on Apr 27, 2020 , and it is pending since then, The order was marked as on validation cancelled, but hybris status showing that it is on validation as customer shared with us proof of payment and the customer is chasing us for his money. 

Customer's history : the customer is with us since 4 /27/2020 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

As he has shared with us his bank details in attached photo. 

Regards 
Ebrahim Hageb