Subject: RE: ON_VALIDATION_CANCELLED // 8396739394 & 8396735736/ 1372174
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 25 Aug 2020 11:42:30 +0000

Hi,

8396739394

Original Transaction ID202022366046456
IP Address168.187.147.210Batch ID
Transaction Date/TimeTue Aug 25 14:40:41 AST 2020Post Date0825
Transaction ID202023827820585Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******6405Card ExpirationJul , 2022
Transaction Amount9.440Currency Code414
Merchant Track ID159706776600041834Result CodeCAPTURED
Host Response00Authorization Code646443
AVS ResponseCVD2 Validation Repsonse
Reference ID023897001092STAN ID287575
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

8396735736-no realization found

Thanks
Rashid

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, August 23, 2020 6:53 PM
To: Rashid Gafoor Kaskar <[email-masked]>; Lessin Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: ON_VALIDATION_CANCELLED // 8396739394 & 8396735736/ 1372174

External email sender, please take precaution.
Hi Team,

Orders : 8396739394 & 8396735736
bothe orders have been cancelled on validation but we could not see any captured amount on hybris.
PFA as the customer is claiming that the amont has been deducted on the same date of trying to place the order 10th of Aug.
Need your advise.

Regards
Shakeeb

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 16, 2020 12:21:17 PM
Subject: ON_VALIDATION_CANCELLED // 8396739394 // 1372174

Hi Team,

With reference to order numbers: 8396739394 & 8396735736 order was On_Validation_Cancelled and the customer is complaining that they didn't received a refund.

Order date: Aug 10, 2020
Payment mode: KNET
Ticket ID: NA

Customer provided bank statement as attached above

Kindly look into this issue and do the needful.

Thanks,
Nitesh

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