Subject: RE: Deduction confirmation: Case id - 1382430-8395078196
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Lessin Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 25 Aug 2020 11:21:31 +0000

Hi,

We have done the refund today

Original Transaction ID202021480101196
IP Address168.187.147.210Batch ID
Transaction Date/TimeTue Aug 25 14:21:05 AST 2020Post Date0825
Transaction ID202023827232899Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDKuwait Finance House
Card Number450778******9326Card ExpirationDec , 2023
Transaction Amount58.340Currency Code414
Merchant Track ID159623973900088932Result CodeCAPTURED
Host Response00Authorization Code076453
AVS ResponseCVD2 Validation Repsonse
Reference ID023897001044STAN ID973340
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, August 23, 2020 6:00 PM
To: Rashid Gafoor Kaskar <[email-masked]>; Lessin Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Deduction confirmation: Case id - 1382430

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 17, 2020 11:14:21 AM
Subject: Deduction confirmation: Case id - 1382430

Hi Team,

Please note that the customer has shared his bank statement and claimed that there is a deduction of KWD 58.34 from his account however we do not see any such order.

We request you to please see the attachment check if deduction has been done from our side and arrange a refund for the same.

Case id - 1382430
Customer name - Mohamed Hassn Mohamed
Email id - [email-masked]<mailto:[email-masked]>

Thank you for your help.

Regards,
Manish

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