Subject: Refund Approval - 9790730933
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 25 Aug 2020 04:20:16 -0700 (MST)

Hi Jessie, 

Problem Statement: Refund Approval 

Ticket ID: 1369518 
Order Date: Jul 3, 2020 
Order ID: 9790730933 
AWB: FP0704000789 
Total Order Value: AED 114 

Issue Description: This UAE order has been placed on Jul 3, 2020 and the tracking shows shipped since July 7, 2020. Customer is complaining regarding the same and is saying they have reported the same over call multiple times but with no action. 

Customer is insisting we get the refund done asap. 

Case History: Customer contacted us on Aug 10, 2020 regarding this order and the reported the same. Escalating this for approval directly as the customer is frustrated and is threatening for consumer forum. Also, the order is pending since July. 

Customer's History: Customer is shopping with us since June 2020 and has a total of 2 completed orders. Total value of completed orders is AED 245. Customer has no previous/similar cases. 

Assistance Required: Request you to provide an approval of AED 114 and mark the order LIT so that we can close this case. 

Thank you for your help! 

Regards, 
Apoorv