Subject: RE: Knet refund issue 8397935929
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>
Date: Tue, 25 Aug 2020 11:15:57 +0000

Hi,

We have done the refund today

Original Transaction ID202023025421924
IP Address168.187.147.210Batch ID
Transaction Date/TimeTue Aug 25 14:15:29 AST 2020Post Date0825
Transaction ID202023872935470Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******7209Card ExpirationNov , 2021
Transaction Amount10.000Currency Code414
Merchant Track ID159765081100099368Result CodeCAPTURED
Host Response00Authorization Code518200
AVS ResponseCVD2 Validation Repsonse
Reference ID023897001035STAN ID523270
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, August 23, 2020 5:49 PM
To: Rashid Gafoor Kaskar <[email-masked]>; Lessin Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>
Subject: Re: Knet refund issue 8397935929

External email sender, please take precaution.

Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb
________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 22, 2020 8:36:22 AM
Subject: Knet refund issue case ID 1409854

Problem Statement: Refund Not Processed
Order Date : Aug 17, 2020
Order ID:8397935929
 Ticket  ID:  03496045
Assistance Required: Need refund for customer.

The order was placed on Aug 17, 2020 but his order got cancelled on validation and money got deducted from his account but not refunded yet.
please do needful.

Best regards
Ammar Asif

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