Subject: Issue with order number 9797923718
From: Seeta Seeta <[email-masked]>
To: Mohd Imran <[email-masked]>, jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 25 Aug 2020 03:06:28 -0700 (MST)

Hi Jessie/Imran, 

Greetings of the day! 

With reference to order number 9797923718, the customer emailed us on 19th Aug, mentioning that she placed the order for 161683297 - - Set of 5 - Assorted Hipster Briefs worth AED 23. However, she receives the sets of 4 briefs instead of sets of 5. Our agent reverts to the customer's email on 21 Aug 2020 at 11:57 AM and created the RMA REL-111598 - Return process request (RMA : 43343231, Order: 9797923718), and raised Jira to issue a refund as the item cost was only AED 23. 

Now on the same day, the customer called our support team regarding the same concern and the crystal agent deleted our RMA and created a new one 43343234 with manual AWB for the collection. The customer contacted us again asking why there is a conflict between the email and the call centre. 

The customer registered phone number is +971547087345. Kindly look into this and advise. 

Thanks & Regards, 
Seeta Kunwar