Subject: RE: Incomplete order - 6211445439
From: Anwar Abdullah <[email-masked]>
To: Manager.Azizmall <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Qazi Mohammed <[email-masked]>, Thangarajan Kulandavel <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Arnel Navor <[email-masked]>
Date: Tue, 25 Aug 2020 09:04:01 +0000

Dear @Manager.Azizmall<mailto:[email-masked]>,

Pls do the refund for this order as per mail at below
& update us..ASAP

T&R
Anwar Abdullah
Centrepoint - KSA - Riyadh
Ext. 3738
[email-masked]<mailto:[email-masked]>

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, August 25, 2020 9:18 AM
To: Anwar Abdullah <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manager.Azizmall <[email-masked]>; Qazi Mohammed <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Incomplete order - 6211445439

External email sender, please take precaution.
Hi Anwar,
- The customer is asking for refund
- The items are with the store as per the customer's claim (after he found out that there are 3 items instead of six in the box then he left the box at the counter in the store)

Regards
Shakeeb
________________________________
From: "anwar abdullah" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Manager Azizmall" <[email-masked]<mailto:[email-masked]>>, "qazi mohammed" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 24 August, 2020 14:51:55
Subject: RE: Incomplete order - 6211445439

Dear @Shakeeb Arsalan<mailto:[email-masked]>,

Is customer asked for refund ? where is the items? Is it with store or with customer pls explain…
The status is order collected ..

T&R
Anwar Abdullah
Centrepoint - KSA - Riyadh
Ext. 3738
[email-masked]<mailto:[email-masked]>

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 23, 2020 12:20 PM
To: Manager.Azizmall <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Incomplete order - 6211445439

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 23, 2020 1:55:52 PM
Subject: Incomplete order - Ticket ID 1340684

Dear Team,

With regards to Order ID 6211445439, the customer is complaining that he sent his driver to pick up the order. The driver checked the order and only 3 items were there out of 6. So he returned the order at the counter and left.

The order details are mentioned below:

Customer Name: Dhananjay Singh
Order Number: 6211445439
Tracking ID: 621144543922999991
Store ID: Centrepoint21128
Customer Mobile No: 0583967329

The customer is following up for the refund. The same was escalated to the store and store SPOC but no response.

The customer is with us since Sep '18 and has completed 30 transactions with us.

Kindly assist.

Regards,
Nikhil.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com