Subject: RE: Late Shipping - 2000030598
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ala Hamood <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 25 Aug 2020 08:21:35 +0000

Hi Apoorv,

There is a tech issue for this order and team is still working on it to get it fixed.

As for the time frame when it will be fixed – there is no TAT provided yet.

Would suggest to inform the customer the same.

From: Apoorv Joshi <[email-masked]>
Sent: Friday, August 21, 2020 6:00 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ala Hamood <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Late Shipping - 2000030598

External email sender, please take precaution.
Hi Team,

Kindly assist in shipping out and arranging the delivery for the below order. Warehouse details are not available in Egypt Matrix at this time.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 16, 2020 7:15:55 PM
Subject: Late Shipping // 1374119 // 2000030598

Dear Team,

Problem Statement: Late Shipping
Order Date: Aug 3, 2020
Order ID:2000030598
Tracking ID: NO CONSIGNMENT

Assistance Required: Need Urgent Delivery

Issue Description: The customer placed the order on Aug 3, 2020, and till now he has not received the order. As per the hybris, NO CONSIGNMENT
The customer is chasing us for his order so we request you to expedite the delivery date asap.

Best Regards,
Ala Aldin

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