Subject: RE: Refund approval for missing item ./ 8376773573
From: Sandhya Roshan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Reddy Prasad <[email-masked]>, Mahmoud Ahmad Bekheet <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Sachin Maheshwari <[email-masked]>, Samer Saleh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Date: Tue, 25 Aug 2020 06:15:51 +0000

Dear Reddy ,

Also note we have returned without label shipments which includes - Juniors Baby Activity Walker. Attached picture, verify if its same item

Thanks & Best Regards,

Sandhya Roshan Hegde
Senior Operations Administrator

Mob +965 97258221
Dir.  +965 1881 881 Ext.3267

From: Sandhya Roshan
Sent: Tuesday, August 25, 2020 8:48 AM
To: Jessie Caparas <[email-masked]>; Reddy Prasad <[email-masked]>; Mahmoud Ahmad Bekheet <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Sachin Maheshwari <[email-masked]>; Samer Saleh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Midhun Madhu <[email-masked]>; ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>
Subject: RE: Refund approval for missing item ./ 8376773573

Dear Jessie

Attached email

Thanks & Best Regards,

Sandhya Roshan Hegde
Senior Operations Administrator

Mob +965 97258221
Dir.  +965 1881 881 Ext.3267

From: Jessie Caparas [mailto:[email-masked]]
Sent: Tuesday, August 25, 2020 8:17 AM
To: Sandhya Roshan <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mahmoud Ahmad Bekheet <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Samer Saleh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval for missing item ./ 8376773573
Importance: High

@Sandhya Roshan<mailto:[email-masked]>

Any update on the below?

From: Sandhya Roshan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 24, 2020 10:18 AM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mahmoud Ahmad Bekheet <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Samer Saleh <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval for missing item ./ 8376773573

External email sender, please take precaution.
Dear Mahmoud

Pls provide POD

100041314092

Thanks & Best Regards,

Sandhya Roshan Hegde
Senior Operations Administrator

Mob +965 97258221
Dir.  +965 1881 881 Ext.3267

From: Reddy Prasad [mailto:[email-masked]]
Sent: Sunday, August 23, 2020 8:19 PM
To: Sandhya Roshan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval for missing item ./ 8376773573

Dear Sandhya

Please provide POD for trail email order

Regards

Reddy Prasad

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 23, 2020 7:22 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval for missing item ./ 8376773573

External email sender, please take precaution.
Hi Team,

Gentle reminder ..

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 16, 2020 5:33:06 PM
Subject: RE: Refund approval for missing item ./ 8376773573

@Midhun Madhu<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]>

Can we get an update on the below case?

Order is chasing us that order has not been delivered and order value is KWD 64.56

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 15, 2020 10:14 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval for missing item ./ 8376773573

External email sender, please take precaution.
Hi Team,

Any update ?

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 5, 2020 9:56:59 PM
Subject: RE: Refund approval for missing item ./ 8376773573

@Midhun Madhu<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]>

Can we reconfirm the below item whether we still have it?

Customer insists that the below item has not been received.

Please recheck and advise.

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 5, 2020 8:52 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval for missing item ./ 8376773573

Order was placed on 19 Apr & delivered on 24 April. Customer checked it on 18th Jun.

I can not approve refund in this case.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7Csandhya.roshan%40postaplus.com%7C82ff42b22d1a44423bcb08d848b60cce%7C8042961e95b84299abf9d2f82ed850e5%7C0%7C0%7C637339294036288335&sdata=5zRXXAjMGiWafy0LIBgBJ2HMXKHjbPf7uInC4rcVZbQ%3D&reserved=0> I www.landmarkgroup.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Csandhya.roshan%40postaplus.com%7C82ff42b22d1a44423bcb08d848b60cce%7C8042961e95b84299abf9d2f82ed850e5%7C0%7C0%7C637339294036288335&sdata=6GiolpUy%2B4VlYOnkLaZ%2FMt8p6qogKr6XGtu6r6GOxC8%3D&reserved=0>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 5, 2020 8:39 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund approval for missing item ./ 8376773573

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below item which the customer claims that hasn’t been received.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 1:54 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval for missing item ./ 8376773573

External email sender, please take precaution.
Hi Jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 17:25:25
Subject: Refund approval for missing item ./ 8376773573

Hi Team

Problem Statement :  Refund approval.

Ticket id :  1227950

Order Date :  Apr 9, 2020

Order ID:  8376773573

Tracking ID :  100041314092

Total Price missing item : KWD25.00

Missing item:  160841915 - - Juniors Baby Rocker Activity Walker

Issue Description : The Customer placed the order on  Apr 9, 2020 , and it is pending since then, On  4/24/20   the order was marked as  delivered, However  the customer is complaining that one item is missing.
Case history : The customer reached out to us on  18 Jun 2020   and since then the issue was added to the  missing sheet & raised to the courier and the WH but we did not get any reply.

Customer's history : the customer is with us since  4/9/20  and this is his  first  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Csandhya.roshan%40postaplus.com%7C82ff42b22d1a44423bcb08d848b60cce%7C8042961e95b84299abf9d2f82ed850e5%7C0%7C0%7C637339294036298330&sdata=UWUBRy78X7kHWkh1B8vfHf03Hi8Us2llnli%2F%2FGvhDx8%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Csandhya.roshan%40postaplus.com%7C82ff42b22d1a44423bcb08d848b60cce%7C8042961e95b84299abf9d2f82ed850e5%7C0%7C0%7C637339294036298330&sdata=UWUBRy78X7kHWkh1B8vfHf03Hi8Us2llnli%2F%2FGvhDx8%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Csandhya.roshan%40postaplus.com%7C82ff42b22d1a44423bcb08d848b60cce%7C8042961e95b84299abf9d2f82ed850e5%7C0%7C0%7C637339294036308323&sdata=i4Fx8561UGeiH%2Fdh3na5mHtQ7zM9B1YYC3PfXrwiMKY%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

Subject: Landmark-Without Awbs
From: Sandhya Roshan <[email-masked]>
To: Farah Humaidan <[email-masked]>
Cc: Samer Saleh <[email-masked]>, UTL-KWI <[email-masked]>, Mohammed Sulaiman <[email-masked]>, KWI Ops Supervisor <[email-masked]>
Date: Wed, 1 Jul 2020 07:42:09 +0000

Dear  Farah,

We have 13 pieces Landmark shipments without any reference .Pls advice (Attached picture)

Thanks & Best Regards,

Sandhya Roshan Hegde

Senior Operations Administrator

Mob +965 97258221

Dir.  +965 1881 881 Ext.3267

Subject: RE: Refund approval for missing item ./ 8376773573
From: Samer Saleh <[email-masked]>
To: Sandhya Roshan <[email-masked]>, Reddy Prasad <[email-masked]>, Mahmoud Ahmad Bekheet <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Sachin Maheshwari <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Date: Mon, 24 Aug 2020 11:46:24 +0000

Dears,

Shipment was delivered by landmark’s courier to house made as mentioned below.

••••••••• Customer signature is available

••••••••• Next photo shows the delivery location that matched with the address updated on the system.

Do let us know if further details needed.

Best Regards,
Samer Saleh

Operations Manager

Tel.     +965 1881881 Ext. 3125

Mob.   +965 97536507

From: Sandhya Roshan
Sent: Monday, August 24, 2020 9:18 AM
To: Reddy Prasad <[email-masked]>; Mahmoud Ahmad Bekheet <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Sachin Maheshwari <[email-masked]>; Samer Saleh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Midhun Madhu <[email-masked]>; ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>
Subject: RE: Refund approval for missing item ./ 8376773573

Dear Mahmoud

Pls provide POD

100041314092

Thanks & Best Regards,

Sandhya Roshan Hegde

Senior Operations Administrator

Mob +965 97258221

Dir.  +965 1881 881 Ext.3267

From: Reddy Prasad [mailto:[email-masked]]
Sent: Sunday, August 23, 2020 8:19 PM
To: Sandhya Roshan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval for missing item ./ 8376773573

Dear Sandhya

Please provide POD for trail email order

Regards

Reddy Prasad

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 23, 2020 7:22 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval for missing item ./ 8376773573

External email sender, please take precaution.

Hi Team,

Gentle reminder ..

  _____

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 16, 2020 5:33:06 PM
Subject: RE: Refund approval for missing item ./ 8376773573

@Midhun Madhu<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]>

Can we get an update on the below case?

Order is chasing us that order has not been delivered and order value is KWD 64.56

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 15, 2020 10:14 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval for missing item ./ 8376773573

External email sender, please take precaution.

Hi Team,

Any update ?

  _____

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 5, 2020 9:56:59 PM
Subject: RE: Refund approval for missing item ./ 8376773573

@Midhun Madhu<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]>

Can we reconfirm the below item whether we still have it?

Customer insists that the below item has not been received.

Please recheck and advise.

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 5, 2020 8:52 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval for missing item ./ 8376773573

Order was placed on 19 Apr & delivered on 24 April. Customer checked it on 18th Jun.

I can not approve refund in this case.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

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From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 5, 2020 8:39 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund approval for missing item ./ 8376773573

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below item which the customer claims that hasn’t been received.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 1:54 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval for missing item ./ 8376773573

External email sender, please take precaution.

Hi Jessie,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 17:25:25
Subject: Refund approval for missing item ./ 8376773573

Hi Team

Problem Statement :  Refund approval.

Ticket id :  1227950

Order Date :  Apr 9, 2020

Order ID:  8376773573

Tracking ID :  100041314092

Total Price missing item : KWD25.00

Missing item:  160841915 - - Juniors Baby Rocker Activity Walker

Issue Description : The Customer placed the order on  Apr 9, 2020 , and it is pending since then, On  4/24/20   the order was marked as  delivered, However  the customer is complaining that one item is missing.

Case history : The customer reached out to us on  18 Jun 2020   and since then the issue was added to the  missing sheet & raised to the courier and the WH but we did not get any reply.

Customer's history : the customer is with us since  4/9/20  and this is his  first  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Asjad.

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