Subject: RE: POD REQUIRED (6473162213)
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 25 Aug 2020 05:06:42 +0000

@Seeta Seeta<mailto:[email-masked]>

Find the attached approval.

From: Seeta Seeta <[email-masked]>
Sent: Friday, May 8, 2020 8:36 PM
To: [email-masked]; [email-masked]
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: POD REQUIRED (6473162213)

External email sender, please take precaution.
Hi Team,

With reference to the tracking number 290081361084, we request you to share the PROOF OF DELIVERY as the customer is claiming he has not received the order.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 8 May, 2020 13:39:41
Subject: Re: POD REQUIRED (6473162213)

Hi Team,

Any update on this?

Regards,
Abhishek Borgaonkar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 25, 2020 4:23:56 PM
Subject: POD REQUIRED (6473162213)

Hi Team,

With reference to order number 6473162213 and AWB: 290081361084.

Customer is complaining that the his order is not delivered to him and it shows delivered on Apr 01, 2020.

Kindly share the Proof of the delivery with the id proof of customer. As customer delivery address is in Jeddah and customer name is Khulood and you have delivered the order in Riyadh to Maryam.

Regards,
Abhishek Borgaonkar

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Subject: RE: REFUND APPROVAL (6473162213)
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 24 Aug 2020 14:29:28 +0000

Pls process

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbcd30175e63c42d2614508d8483a1bf3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637338761701472804&sdata=oCfuyvwc73otVyxlhpqU9UsvWnhRtK5lX%2BwSeNusQyw%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cbcd30175e63c42d2614508d8483a1bf3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637338761701482793&sdata=QGXWw%2FbzAza1yEKgxeuM0s5IXNL5hE4YS7Fjh5%2BiOJg%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Monday, August 24, 2020 4:50 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: REFUND APPROVAL (6473162213)

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below?

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 24, 2020 4:05 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: REFUND APPROVAL (6473162213)

External email sender, please take precaution.

Hi Jessie,

Please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 11, 2020 8:03:11 PM
Subject: REFUND APPROVAL (6473162213)

Hi Team,

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regards,

Fauzan

  _____

From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 August, 2020 10:36:46
Subject: REFUND APPROVAL (6473162213)

Hi Team,

Problem Statement: Refund Approval

Ticket ID: 629158

Order Date: Mar 26, 2020

Order ID: 6473162213

AWB: 290081361084

Total Order Value: SAR 205.00

Issue Description: This KSA order has been placed on March 26, 2020 and was delivered on April 01, 2020 as per the hybris. Customer is claiming that he had not received any order.

Customer is chasing for the refund and is insisting we get it done asap.

Case History: Customer contacted us on April 04, 2020 and the same was escalated to Courier team (SMASA) multiple times for proof of delivery but no response received from there end. As per the hybris customer delivery address is in Jeddah and customer name is Khulood and as per the tracking number courier team have delivered the order in Riyadh to some person named Maryam.

Customer's History: This is the first order of the customer with us of total amount SAR 205.00

Assistance Required: Request you to provide an approval of SAR 205.00 for this order and assist in closing this case.

Thank you for your help!

Regards,

Abhishek