Subject: Product issue // 1411764 //8371149431
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb arsalan <[email-masked]>, fauzan musalman <[email-masked]>, Apoorv <[email-masked]>
Date: Mon, 24 Aug 2020 06:56:14 -0700 (MST)

Dear Team , 

# 1411764 

Problem Statement : Product issue 

Order Date : Feb 24, 2020 
Order ID: 8371149431 
Tracking ID : 100040621254 
Total Price : KWD52.50 

Issue Description : 
Regarding order no 8371149431, I ordered on 24.02.20 an avent natural ultra comfort electric pump which has 2 years of warranty. But within 6 months of its usage, outlet rubber ring valve of pump got tore. Will it be replaced under warranty period or if not how would I get another part for the same. It’s kind request to revert as early as possible cause of my baby is completely relying on pump for feeding. 
Case history : The customer reached out to us on 2 Jun 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 2/10/2020 and this is his 4 order with us. 

Assistance required : We request you to contact with con-ceder team for this order to solve the customer problem . 

Regards, 
Ala Aldin