Subject: RE: Refund Not Processed // 1327576 // 6205365467
From: Manager Shoukiya <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Qazi Mohammed <[email-masked]>, Anwar Abdullah <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 24 Aug 2020 11:07:19 +0000

Dear ,

Just now I tried again and it still same error…

From: Jessie Caparas
Sent: Monday, August 24, 2020 11:10 AM
To: Manager Shoukiya <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Qazi Mohammed <[email-masked]>; Anwar Abdullah <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund Not Processed // 1327576 // 6205365467

@Manager Shoukiya<mailto:[email-masked]>

This should be fine as per tech.

Try do to RTS again.

From: Manager Shoukiya <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 22, 2020 7:23 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed // 1327576 // 6205365467

Dear Team,

Pls find the attached error while doing RTS for below order ..

From: Shakeeb Arsalan [mailto:[email-masked]]
Sent: Saturday, August 22, 2020 4:13 PM
To: Manager Shoukiya <[email-masked]<mailto:[email-masked]>>; Qazi Mohammed <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed // 1327576 // 6205365467

External email sender, please take precaution.
Hi Team,

Order : 6205365467
store Code : ShoeMart21192
the order has been marked as NOT_PICKED but till now the refund has not been initiated
Please do the RTS so we can get the customer refunded as he is chasing us.

Regards
Shakeeb
________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 16, 2020 7:34:44 PM
Subject: Refund Not Processed // 1327576 // 6205365467

Dear Team,

Problem Statement: Refund Not Processed
Order Date:Jul 2, 2020
Order ID: 6205365467
Tracking ID: 620536546723999991
RMA: ShoeMart21192

Assistance Required: Need refund for customer.

Issue Description: As per the information on our system and customer emailed us that the order not picked on time , the time pried of return is more 14 days and and till now the RMA not processed kindly check and process the RMA asap and update us.

Best Regards,
Ala Aldin

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