Subject: RE: Late Delivery//8376476813
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 24 Aug 2020 10:17:35 +0000

@Midhun Madhu<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]>

FYI on the below order. It is marked as delivered by Postaplus team but no POD provided.

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the order.

Value is KWD 11.20

From: Seeta Seeta <[email-masked]>
Sent: Monday, August 24, 2020 12:55 PM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late Delivery//8376476813

External email sender, please take precaution.
Hi Team,

With reference to the order number 8376476813, the order was placed on 7th April and as per the hybris the order was delivered on 27th April. However, the customer is claiming that he didn't receive the full order.

We have already escalated the case to the Postaplus team to provide us the POD but we didn't receive any update from them, So we request you to check this case and provide us the refund approval.

The Order value is KWD 24.70.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 24, 2020 2:07:37 PM
Subject: Re: Late Delivery

Hi Team

Problem Statement : Not shipped order / Refund approval.

Ticket id : 919436

Order Date : Apr 7, 2020
Order ID: 8376476813
Tracking ID: 100041277622

Total Price : KWD24.70

Issue Description : As per hybris the order is delivered while on tracking the order it shows (Shipment Void) and the customer has not received the order.
we escalated to the concern team  on 22/05/2020 but no action has been taken so far.
Case history : The customer reached out to us on 05/08/2020 and since then the issue but no action has been taken.

Customer's history : the customer is with us since 7th of Apr and this is his second order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Shafeeque
________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 6, 2020 11:23:46 AM
Subject: Late Delivery

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